L’Agence Nationale de Promotion de l’Emploi et des Compétences (ANAPEC)
skills.ma – infitah
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(30) Contact Centre Agent
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Job description
Missions:
– Troubleshoot with the customer network problems, windows problems, router configurations, IP-TV problems, I-phone and blackberry software issues and inquiries.
– Use applications to analyze the case.
– Covering billing dept.
– Be the link between the customer and various departments.
– Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of available tools.
– Educate the customers about new or additional services and educate the customer how to use it in best way.
– Knowledgeable of customer needs and how to satiate it.
– Handling billing complains and inquiries.
– Cross selling to the customer according to his usage for the different services.
Work place: AJMAN-UNITED ARAB EMIRATES
Number of available positions: 30
Requirements
– Degrees: NO DIPLOMA
– Background experience: Internet troubleshooting background or IT background (if there is any ISP experience);Call center experience. (Preferable).
– Sex: Indifferent
– Language:
English: Fluent
Arabic: Good
– Complementary:
1- Very good communication skills. – English + Arabic (mandatory)
2- Very good customer service skills. (mandatory)
3- Good English accent. (mandatory)
4- Internet troubleshooting background or IT background (if there is any ISP experience). (mandatory)
5- Call center experience. (Preferable)
6- I-phone and blackberry experience. (Preferable)
7- VIP customer service experience. (Preferable)
8- No Specific diploma required.
Conditions
– Joining date: 01/06/2015
– Contract: CDI
– Salary: 4 200 to 4 800 AED /month
– Transportation: No
– Accommodation: No
– Meals: No
– Flight ticket: Yes.
Complementary:
Si vous possédez les qualifications requises pour le poste, merci de déposer votre CV en ANGLAIS à l’agence ANAPEC locale la plus proche de votre lieu de résidence
Merci d’indiquer sur votre CV ou en objet de votre mail: SODEXO/intitulé du poste
Délai de dépôt des candidatures: 20/04/2015
Postuler
